Returns and exchange
Easy 7-day exchange
If something is not right, we will make it right. Exchange within 7 days of delivery.
7 daysEasy exchange
5 yrReplacement warranty
Our promise
Easy exchange
Not the right colour or fit for you? Swap it for another within 7 days of delivery.
Damaged or wrong item
If your order arrives damaged or is not what you ordered, tell us and we will replace it.
Refunds
If an exchange is not possible, we refund the amount to your original payment method.
Who can exchange
Eligible
- Requested within 7 days of delivery
- Unused, with all tags and packaging
- Item arrived damaged or incorrect
Not eligible
- Used, scratched or marked items
- Requests made after 7 days
- Items without the order number or invoice
How to exchange in 3 steps
Message us
Send your order number and a photo on WhatsApp within 7 days.
We approve
We check your request and arrange the pick-up.
New piece sent
Your replacement ships to you free of charge.
Want to exchange an item?
Message us on WhatsApp with your order number and a photo. We will guide you through the rest.
Exchange requests must be made within 7 days of delivery. Boldura Leathers confirms eligibility after checking the product.